Customer Testimonials
TyChristian was our sales rep for our new Kia. Ty was polite and courteous. However before he was done with us he started talking with another couple that was on the lot that had already been conversing with another sales associate. Also ordered all weather mats and only got Ty on the phone once about this. Had to call and ask for General Sales Manager to get an update. Status updates should be provided to customers once received. When I get my mats I expect to be in and out quickly.
We had a great experience with Hutchinson Kia from start to finish. We were looking for a very specific Telluride with a certain trim level and certain interior color. I searched Kia’s website for about a week and finally found one listed at Hutchinson Kia. I called them and explained that I live in Savannah. I wanted to see the vehicle but wanted to ensure it was still on the lot before driving up to Macon. Rebecca helped me and even got one of the salesmen to take a video of the vehicle and send it to me. I ... Read More Google - Nov 10, 2026
I had an amazing experience working with my salesman! He was very professional, patient, friendly, and knowledgeable throughout the entire process. He made sure all my questions were answered, kept me informed, and went above and beyond to make sure I was satisfied. He made the car-buying experience smooth, easy, and stress-free. I truly appreciate his dedication, excellent customer service, and hard work. If you’re looking to purchase a vehicle, I highly recommend asking for him! You won’t be disappointed. Thank you Darnell for making my experience a great one! ⭐⭐⭐⭐⭐ Drina and Clarence
Shoutout to Mickey and the entire crew at Hutchinson Kia of Macon! 🥰 I want to genuinely thank them for their time, patience, kindness, and grace throughout the process of me choosing and purchasing my vehicle. From start to finish, they made the entire experience such a pleasure!
Not only did I spend most of my day with them, but they spent a good portion of their day making sure I was comfortable, informed, and happy with my decision.
Hands down one of the friendliest, most welcoming teams I’ve ever had the pleasure of working with. Thank you all for ... Read More Google - Nov 9, 2026
Carol and I were able to find a Sorento in the color and with the features we wanted. Curtis was very helpful letting us look at their whole inventory of Sorentos. He helped us get the Kia Access app and connect to the vehicle. Also he helped us connect Apple car play and programmed in directions to the closest ChickFilet. The overall experience was relaxed and enjoyable.
Mykie was very knowledgeable and answered all of my questions. He took the time to make sure we got the exact SUV that we wanted.
Easiest and most pleasant car buying experience we have had!
Best service I have had at any dealership! Would greatly recommend
First time customer and this was a very smooth buying experience from beginning to end. Negotiations were straight forward and transparent, without any high pressure or sales gimmicks. My sales person (Jose) and sales manager (Andrew) were personable, professional and responsive to my questions and requests. I would certainly recommend Hutchinson Kia if you’re in the market for a new vehicle.
Greatest service that I have ever gotten from any Delership, Anna was excellent and she kept me informed about my service
If you go ask for curtis. He's an awesome guy and a man of true integrity. He went above and beyond any expectations my wife and I had. Can't wait to do business here again
Melissa, from the very first moment I saw your walk-around video message to our in-person meeting—and every meaningful little Godwink along the way—you blew me away with your incredible dedication and heart. If anyone is searching for the perfect vehicle, all you need to do is call Melissa, share what you’re dreaming of, and she will find it for you. You’ll get to test drive that dream car, and before you know it, it’s yours. She truly listens with genuine care, pouring her heart into making sure you get exactly what you want. Melissa is ... Read More Google - Oct 31, 2026
General Manager Steve Winters and Sales Consultant Jake Perez made the entire buying process as painless as it could be. They went above and beyond at every step, even when they didn’t have to, and listened to every one of my requests. They’re very good listeners and even better at following through.
That level of care extended beyond those two. Everyone I encountered at the dealership was attentive, personable, and focused on taking care of people. Steve and Jake deserve special recognition, but the entire team at Hutchinson Kia of Macon made this a great experience. First class ... Read More Google - Oct 31, 2026
Anna in the service department was very nice and helpful today.
Curtis Harris was amazing
On October 20th 2026 Anna was the first smiling face I saw. I went in to get a oil change and a tire imbalance. The service was great. The timing was great and I would like to thank everyone for the pleasant spirit and a great attitude, comfortable waiting area with coffee and snacks to eat and it was also clean.
Don has been our salesman for years and numerous vehicles. Always goes above and beyond Will always buy from Don
Stacy and Steve were absolutely fantastic to work with. We have purchased several cars from Steve over the years. There was a recent recall on one of our cars and Stacy and Steve went above and beyond to make sure we were taken care of. They stand behind their business. It is so nice to go in and be treated like a friend. Can’t wait to buy my next car with them again. I won’t go anywhere else.
My sons car blew up on the interstate. I was in quite the situation and Steve and Stacy up here stepped right in. They had me tow the car up to them, DID NOT CHARGE ME TO DIAG IT! Found out there was a recall and boom...fixed it in record time. I cannot recommend these folks enough. There is a reason I keep coming back and recommending family. They actually care about the customers and want to do right by them.
A+ With price, facility, communication and the Staff of Steve, Andrew and Bailey was very efficient!! *I highly recommend doing business with Salesman Jose again.He made every step very easy.
⭐️⭐️⭐️⭐️⭐️ Ty Henry was absolutely the BEST! He made my car-buying experience smooth, easy, and stress-free. He was very helpful, professional, and made sure I was taken care of throughout the entire process. If you’re looking to purchase a vehicle at Kia in Macon, Georgia, ask for Ty Henry! You won’t be disappointed. Thank you for helping me get my new car!
Basically everything i was told that i would receive with buying the car was a lie. Usually i will buy 2 or 3 cars from a dealership if I am treated right. This was my first time buying from them because I heard they were good. Nope, I will not be returning.
Melissa was amazing help! She really navigated me through the process and worked with my busy schedule. I truly appreciate how sweet and patient Melissa was. Thank yall!
Michael from Hutchinson Kia in Macon was very helpful in finding the car we were looking for. There was a large selection to choose from. I would highly recommend this dealership and sales person to anyone who were looking for a new or used automobile.
I appreciate the care and concern that I experienced during my most recent vehicle purchase at Hutchinson Kia in Macon on 10/14/26. Melissa was amazing and I felt like she had my best interests at heart.
Ty was very thorough and understanding throught the process of buying a new car. I had a specific time limit and knew exactly what I wanted. He explained the process every step of the way and worked very hard to accomplish the best purchase and made it a very personal experience. I highly recommend you #buywithty
My experience with Hutchinson Kia was awesome…Darnell is the best Salesman I’ve ever had…Join the Kia club ask for Darnell he will get u riding in no time…If i could give him 10 stars i would…
I purchased my second car with Marc! I drove all the way from Atlanta and it was so worth it! Marc heard what I needed and went over and beyond. He followed up with me, let me know about all the features.
10 out of 10! And they work fast and as a team.
Such a great experience with Ty! Very personable and easy to work with! #BuywithTy
I had a wonderful experience purchasing my new vehicle at Hutchinson Kia of Macon! I initially stopped by late in the evening just to see what Kias were on the lot. Marc came out, greeted me, and provided his contact information so I could reach out when I was ready to return.
I came back the following week, took a test drive, and drove home that same day in a brand-new 2027 Kia Seltos! From the customer service to the buying process, everything was smooth and enjoyable.
A big thank you to Marc and the entire team for making this such ... Read More Google - Oct 11, 2026
Our (my wife and I) sales rep, Melissa Harris, was the very best! Can’t say too many good things about our experience with Melissa! From her initial greeting, to the completion of the 2 day sales process, she was accommodating, personable, knowledgeable and keenly professional. We never felt “pressured “ at any point.
10/10 S/O to Ty Henry for making it an easy process……..
Very knowledgeable sales staff, management and finance. Great team effort.
The salesperson I spoke to on the phone was with another customer when I arrived. But even after he finished that customer, he never came to speak or introduce himself to me. A wonderful lady name Melissa spoke to me upon arrival. And after waiting alone for the salesperson who never came, she helped me - in every aspect. She saw what I was trading and knew I wanted to maintain that same level of luxury. She listened to my needs and never pressured me to purchase. Melissa went above and beyond to put me in the right vehicle - ... Read More Google - Oct 10, 2026
Wonderful dealership and great experience. Joesph, the sales manager, and Andrew, the General Sales Manager, were absolutely amazing to work with. No pressure, just straightforward and easy to work with.
I had a great experience with Hutchinson Kia Of Macon. The staff was friendly, professional, and helpful throughout the entire process. My salesman was Jose and he took the time to answer my questions, explain everything clearly, and make sure I felt comfortable with my decisions. I really appreciated how patient and understanding everyone was, as well as the effort they put into making the experience as smooth and stress-free as possible. Overall, I was very pleased with the service I received and appreciate the time and effort the team put into helping me.
I was just at Hutchinson Kia of Macon this past saturday for an oil change. The staff were friendly and very inviting. They were also very detailed and knowledgeable about my car needs. Not to mention I was in there & out of there within a timely manner, which is something customers always look for & consider when getting their vehicles serviced. I always come to Hutchinson Kia of Macon for my car care needs & you should too. I highly recommend them because they have top of the line customer service & always does a great job with care ... Read More Google - Oct 7, 2026
Melissa took great care of us. The process was overall straightforward and easy. Everything that was discussed prior to the day of my test drive was exactly what was committed upon my purchase. They did not waste time and got us what we needed. Highly satisfied.
I can’t say enough good things about the service team at this dealership. I just picked up my 2020 Kia Sportage this week so I wanted to post my honest feedback of my experience for anyone who might be reading these reviews.
They treated me with genuine kindness and respect from the moment I contacted them about the issues on my vehicle. I was able to make an appointment quickly and bring it in. They took the time to explain how the service appointment would go, what to expect and even explained how long everything would take so there would ... Read More DealerRater - Oct 1, 2026
⭐⭐⭐⭐⭐ I absolutely love my Kia! I’ve never missed a maintenance appointment, and keeping up with regular service has helped keep my vehicle running great. I’ve received great service from the team, and I truly appreciate their professionalism and consistency. My Kia has been dependable, comfortable, and a great vehicle for me. I’m very happy with my experience and would definitely recommend Kia! 🚙✨
Both salesman and finance representative were very professional and gave us the best car buying experiences we have ever had
Everyone one was very friendly it not a long process very good customer service seem to be good people
I am very satisfied with them. They work with me very well.. I will be recommending them.
Terrible service, the girl at the front desk very nice and patient but we dropped the car off at 11:15 for an oil change lady over the phone said they were open all day for oil changes. We checked two different times for when it was gonna be done, one time they couldn’t give us and estimated time, the next time we checked and hour later she said 15 mins, and yet have waited 3 hours to do an oil change and tire rotation, and still didn’t bring it in until 2:30 which was our original appointment time but was told they ... Read More Google - Sep 14, 2026
Very courteous and straightforward. Condiments well stocked and waiting area very clean. Service person very knowledgeable.
Sold me a car for 29k added extended warranty almost 5k didn’t get the trim i wanted. Never saw an itemized break down. Spoke with manager seemed like he didn’t care at all! 19 percent interest rate 794 a month on a car that not worth even trading in would be under smh!! Would not ever go back
Please have a manager get in touch with me .
I Love this dealership they remind me when service care is due on my car and they are always professional and courteous, they explain every detail about my service and I always have a great experience with them
Ron was very nonchalant when i asked about my vehicle I spent over 4hrs waiting on my vehicle when I was only getting an alignment and oil change. The communication was horrible with updating me on my vehicle .
This is an update from my original review. I assumed that I was trading my vehicle since they were having a special on vehicles that were upside down. Today, I learned that my vehicle was never traded. I'm upset about the entire process and I haven't heard from management as of yet
The service was still performed on time and in a professional manner despite my slight tardiness to the appointment!
This has been, by far, the worst experience I have ever had with a service department.
On June 24, my Kia Telluride was towed to Hutchinson Kia of Macon, Georgia, to have a recall completed and the parking brake disengaged. Since June 26, I have repeatedly called the service department in an attempt to speak with my assigned service advisor, Jessica Walker. Every time I called, I was told she would return my call. She never did.
Today, after yet another unsuccessful attempt to reach her, I asked to speak with someone else regarding my vehicle. The representative who assisted me was ... Read More Google - Jul 1, 2026
Awesome customer service. Great service advisors on point with updates on vehicle. Great team all around
Drop off car for ac service took them 5 days to call - w no return calls during the week, only keep saying know nothing yet - husband got a message with of list of things needed to do to find the problem and of course not under warranty. Picking up car now after 7 days of having to pay out of pocket for a rental. But they did say: maybe if we take it back to the dealership we bought it from they might be able to help.
I wish during the expensive service that Kia Hutchinson would at least wash the windshields on your car.
The whole experience was bad from walking into the service area not greeting just staring at me like I was bothering her didn't keep me updated on my vehicle the other nice gentleman service advisor kept his customers updated I asked him about my vehicle after the time past of the waiting period for my vehicle had gone by Jessica was a terrible service advisor. I did not receive good customer service from her what I've known Hutchinson Kia has provided in the past from my previous purchase.
This dealership is money grab hungry. Anytime you have a recall on your vehicle, they will tell you that your vehicle passed vehicle inspections. Other mechanics told me what my issue was which is the check valve but I noticed that it is a recall so I did not intend on paying out of pocket if it is a recall. I took it here and right off the back he told me that the code its giving have nothing to do with the check valve but if you look up the code check valve is definitely a reason for the ... Read More Google - Jun 8, 2026
UPDATE: ❌ HORRID SAFETY HAZARD, FINANCIAL EXTRACTION & FRAUD WARNING!
Hutchinson KIA of Macon has had my 2017 Kia Optima Hybrid for 8.5 of the last 9 months due to repeated failed repairs, faulty diagnostics, and zero workmanship guarantees. They know I am a full-time wheelchair user completely reliant on my car. While stranded, I’ve paid $5,572.08 in car loan, $1,710 in car ins., and $111 in 2 tows to KIA. My independence is compromised, ruining family milestones and medical appointments. 3-MONTH MISDIAGNOSIS (SEPT-DEC 2025): It took 3 months for a basic diagnosis due to KIA relying on 3rd-party remote fault code readers. First, insisting my brand-new 12V battery ... Read More Google - Jun 6, 2026
Hutchinson Kia/Macon has held a 2017 Kia Optima Hybrid EX for 8.5 of the past 9 months due to consecutive failed repairs. The consumer has been forced to maintain $5,572.08 in car payments, $1,710.00 in insurance premiums, and over $100.00 in emergency towing costs for an unusable asset. Sept–Dec 2025: KIa techs executed a 3-month misdiagnosis, blaming a verified new battery. They replaced a Hybrid Power Relay Assembly. CarMax/CNA records confirm the dealership never billed warranty and absorbed the cost internally, hiding an inherent component defect. Jan–March 2026: An identical hybrid malfunction reoccurred within 3 weeks. Tech Jeremy confirmed it was a direct continuous failure. ... Read More DealerRater - Jun 6, 2026
Very helpful....and nice and fast... And professional services... thanks for your support and help.....
Jake was very professional and knew his products. He helped us secure the model we wanted. Love our new Carnival !!
The whole experience was amazing.Got a great car with a great price. And the best part about it was our salesman. Bobby Hootman, the hammer.
I appreciate the courteous and prompt service I received at Hutchinson Kia. I was out of state and trying to get to a college graduation ceremony. They were patient with me and prompt with their evaluation and recommendations. The repairs were completed and I was able to safely return home.
I've been going here for 3 years. Over the last year id say they've gone down hill alot. You don't get return calls for days, the people appear to be too incompetent to fix things, give you the run around, try to tell you things needs changed that they literally just changed. It's sad how much you are charged and it's not done correctly. My kia connect, internet, wifi and everything just stopped working on my vehicle in November. After getting the run around forever and having my car for about two weeks they finally "... Read More Google - May 13, 2026
Everyone very friendly and helpful. You are welcome like family when greeted on arrival at the dealership.
SHADY BUSINESS HERE They advertised a car that they may or may not have had and discussed it with me for days. They knew l was driving 2.5 hours, they called to confirm appointment and when l got there, they showed a similar car, hoping l wouldn't know the difference. The car they showed was much more of course. SHADY BUSINESS HERE.
Poor vehicle delivery prep. Vehicle had numerous paint defects and glue residuals which appear from stickers. Took vehicle back the next day to correct and waited two hours and defects were not resolved. Additionally, windows a water spots all over that was not there prior to them attempting to correct paint/glue issues.
My experience was amazing.Everyone was super nice and helpful.I would definitely recommend to friends family .
Everyone at the dealership was so helpful. We had a great experience would recommend you all to family and friends.
Everybody was nice and kind. And they took care of my car.I would recommend.
Justin although he was extremely busy that day was a pleasure to work with. I would use him again
Melissa was very nice, helpful and personable. She is knowledgeable and has a great personality. She makes the car buying experience smooth.
The staff is always eager to help and also respectful and concerned about your leads
Melissa is a great salesperson working for Hutchinson KIA of Macon they will get u riding
Good experience at a well ran dealership would recommend to anyone looking to buy a new vehicle my second Kia purchase very satisfied
I always have a great experience at Hutchinson Kia. It's like being around family. If I have any questions they always answer them and if they can't answer them they put me with someone who can.
I had a 9:30 Appointment and sat in the waiting room.and I got the car back at 12:00 noon. Every thing was all good Thanks
Great service answered all my questions in a very professional manner. Thank You Ann Good
Jasmine Winters has great customer service skills and very knowledgeable and polite. Waiting area very clean
Jasmine, the service representative did an excellent job of taking care of me and my car.. The car was returned to me ahead of schedule.
The service representative changing my rear wiper blade broke the wiper bar. Lame excuse for the breaking it. Rep didn’t know how to do it. I watched him. He never discussed it with me. Dealership should have at least given me a break. He told the office clerk she told me. She was just following instructions. Her welcoming when I arrived was really nice. I’ll go back to the Perry, GA dealership next time when I need service. I will not do business with Macon Kia again. I have had several dealings with Kia of Macon, GA and ... Read More DealerRater - Feb 7, 2026
It was a easy deal i ever did! They do great business. When you go ask to see Patrick
The dealership was very helpful and understanding the employees are great people I recommend shopping here.